Would it be all right for a family member or designate to escort my mother during transport?
Yes. We welcome one other rider to accompany the client and there is no extra charge for this service.

Are you able to administer any medication or medical treatment during transport?
No. Although Genesis Medi Shuttle does employ capable professionals, we do not provide medical services and are subsequently not authorized to administer medications. We can assist a client with their medication, but cannot administer it to someone who could not otherwise do it themselves. Caretakers or family members who accompany the client may administer medication according to the wishes of the client, their doctor and according to that person’s skill and training.

What hours will you pick-up and transport a patient?
We are very flexible in our hours of operation because we know that your appointments may be very early or late. With enough notice we can accommodate just about any request. Please call and we can discuss your needs.

What kind of notice is required to schedule a trip?
Transports are scheduled on a first come first served basis and will also be subject to availability. If you have a definite date and time that you require, we kindly suggest you contact us as soon as possible, even if it is weeks in advance.

My Dad hasn’t been feeling well and we would like him transported to a hospital. Can you transport him to the Emergency Department?
Genesis Medi Shuttle can not transport to the Emergency Room and we believe that an ambulance should be used for this type of transport. We can however transport to any other Unit within the hospital if the patient is being seen in an "Outpatient" capacity or if he/she is a direct admit to a Unit other than Emergency.

Do we have to pay for the trip immediately? What methods of payment do you take?
We will generate an invoice after the completion of the transport and typically this is mailed out a week later. We do not require payment at the time of the trip. We accept payment in the form of personal cheque, VISA, or Mastercard.